Process Management 1155-12-M21-0-ProMan

This course exposes you to “process thinking”. As you engage with the course you will become aware of how business processes are around you everywhere, and the key role they play both in your personal and professional life as you provide and consume products and services.

You will be encouraged to search, discuss and share your knowledge on Process Management, then you will prepare a solution to one process flow problem and present it as teamwork.

We will look at the variety of business examples, the students will meet business practitioners: Mr Andrzej Redo (Business Development Manager at AECOM Polska Sp. z o.o, based in Warsaw) and Ms Zofia Mróz (Marketing Manager for Hasbro in Asia, based in Hong Kong) and have an opportunity to discuss the processes in different environments.
Topics include:
1. Introduction to Process Management
2. Basics of Process Mapping and Analysis
3. Implementing Process Changes
4. Quality Assurance and Control
5. Case Studies and Practical Applications
6. Communication and Documentation
7. Final Project Presentation and Review

Całkowity nakład pracy studenta

50 hours (2 ECTS) – lectures, discussion preparation and participation (25 hours including 15 contact hours), teamwork on process flow solution and its presentation (15 hours), individual reading assignments (10 hours)

Efekty uczenia się - wiedza

W1: The student knows and understands to a significant extent, selected methods and tools of data acquisition, description, modelling and identification of regularities governing economic processes (K_W04 )

Efekty uczenia się - umiejętności

U1: The student is capable of suggesting solutions to complex and atypical problems in management and implementing innovative solutions (K_U06)

Koordynatorzy przedmiotu

Joanna Wińska

Metody dydaktyczne podające

- wykład konwersatoryjny

Metody dydaktyczne poszukujące

- studium przypadku
- projektu

Metody dydaktyczne w kształceniu online

- metody służące prezentacji treści
- metody odnoszące się do autentycznych lub fikcyjnych sytuacji
- metody wymiany i dyskusji
- metody oparte na współpracy

Rodzaj przedmiotu

przedmiot obligatoryjny

Kryteria oceniania

Attendance and preparation is mandatory.
The materials will be uploaded to MSTeams Class Materials. The Assignments will be settled in MSTeams

1.Attendance (56%= 7x8%)

2.Being ready to discuss (having read the metrials) the topics.

3.Presentation of a solution to a process flow problem (teamwork)

Praktyki zawodowe

N.A.

Literatura

Burlton Roger T., Business Process Management: Profiting From Process, Indianapolis, Sams Publishing, 2001.
Chang, James F., Business Process Management Systems: Strategy and Implementation, Boca Raton, FL; New York: Auerbach Publications; Taylor & Francis Group, 2006.
Harmon P., Business Process Change, Burlington, Elsevier, 2007.
Rummler A., Brache, A.P., Improving Performance. How to Manage the White Space on the Organisation Chart, Jossey-Bass Inc., 1995.
Smith H., Fingar P., Business Process Management: the Third Wave, Tampa (FL): Meghan-Kiffer Press, 2007.

Więcej informacji

Dodatkowe informacje (np. o kalendarzu rejestracji, prowadzących zajęcia, lokalizacji i terminach zajęć) mogą być dostępne w serwisie USOSweb:

Strona przedmiotu 1155-12-M21-0-ProMan w USOSweb