Creation and Measurement of Employees' Satisfaction 1155-12-M13-CME

The lecture issues:
1. The role of employee satisfaction measurement in business performance measurement systems and business excellence models – W1
balanced system approach to management, simplified model of business system, performance measurement system definition, balanced scorecard (BSC), the EFQM Excellence Model, Polish Quality Award Assessment Model
2. Concepts which emphasize the development of individual and social potential as a source of organizational development – W2
striving for self-actualization, internal motivation, organizational commitment, organizational citizenship behaviour (OCB), work engagement, organizational engagement, job/employee satisfaction
3. Job satisfaction definitions – W2
job satisfaction/dissatisfaction as an attitude: three satisfaction components: cognitive, emotional and behavioural
4. Causes of job satisfaction – W2
indicators (dimensions) of employee satisfaction: job characteristics (Hackman and Oldham’s Work Design Model/Job Characteristics Model, Locke’s Range of Affect Theory), social information processing (Festinger’s Social Comparison Theory), individual predispositions (employee disposition); individual features influencing job satisfaction
5. Consequences of job satisfaction/dissatisfaction – W2
productivity, organizational citizenship behaviours, antisocial behaviours, absenteeism, fluctuation, engagement
6. Employee satisfaction measurement – W3
general job satisfaction measurement, job aspects satisfaction measurement, methodologies and metrics used in job satisfaction measurement: Minnesota Satisfaction Questionnaire (MSQ), Job Descriptive Index (JDI), Job Satisfaction Index, Job Satisfaction Survey, European Employee Index (EEI)
7. Development of employee satisfaction – W4
organisational politics, interpersonal/social relations, renumeration/bonuses, work conditions, achievements, recognition, autonomy, promotion, job safety, work-life balance, entitlements delegation, open communication, work quality and job satisfaction measurement
The tutorial issues:
1. Case study: Rainbarrel Products – The role of employee satisfaction measurement in business performance measurement system – W1, U2, K1
2. Case study: Psychiatric Hospital – employee satisfaction definition – W2, U2, K1
3. Case study: Police Department – causes of job satisfaction, employee satisfaction measurement, consequences of job satisfaction/dissatisfaction – W2, W3, U1, U2, K1

Total student workload

Contact hours with teacher: - participation in lectures and classes - 30 hrs - consultations - 5 hrs Self-study hours: - preparation for lectures and classes - 5 hrs - writing projects - 10 hrs - reading literature - 5 hrs - preparation for examination - 20 hrs Alltogether: 75 hrs (3 ECTS)

Learning outcomes - knowledge

Student is familiar with: W1: the importance of employee satisfaction measurement for efficient course of management process – K_W07 W2: the causes and consequences of employee satisfaction – K_W05 W3: methods used to measure employee satisfaction – K_W08

Learning outcomes - skills

Student is able to: U1: apply one of the employee satisfaction measurement method – K_U01, K_U03 U2: to work in team – K_U13 U3: present publicly the analysis results and findings – K_U09

Learning outcomes - social competencies

Student is well prepared to: K1: creative participation in projects aiming at solving problems in business and non-profit organizations – K_K01

Teaching methods

Expository teaching methods: - informative lecture - case study

Prerequisites

Fundamentals of Management, Quality Management, HR Management, Market Research

Course coordinators

Rafał Haffer

Assessment criteria

Credit conditions:
- class participation [attendance at the lectures (non-obligatory) and classes (obligatory), preparation for classes, activity and task accomplishment required – team work – case analysis during classes] – lecturer’s constant observation
- self work (assessment project prepared in teams and its presentation) – 1 ECTS
- written credit in the form of a test – 2 ECTS
fail: <8 pts (53%)
satisfactory: 8 pts (53%)
satisfactory plus: 10 pts (67%)
good: 12 pts (80%)
good plus: 13 pts (87%)
very good: 15 pts (100%)

Educational effects verification:
Lecture:
W1 – written credit in the form of a test
W2 – written credit in the form of a test
W3 – written credit in the form of a test

Classes:
U1 – task accomplishment, presentation, lecturer’s constant observation, project
U2 – task accomplishment, lecturer’s constant observation, project
U3 – task accomplishment, presentation, lecturer’s constant observation, project
K1 – activity, lecturer’s constant observation

Practical placement

not applicable

Additional information

Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system:

Description of 1155-12-M13-CME in USOSweb