Conducted in
term:
2022/23Z
Erasmus code: 04.0
ISCED code: 0410
ECTS credits:
3
Language:
English
Organized by:
Department of Enterprise Management
(for:
Faculty of Economic Sciences and Management)
Creation and Measurement of Customer's Satisfaction 1155-12-M13-CMC
This course has not yet been described...
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Term 2022/23Z:
None |
Total student workload
(in Polish) Contact hours with teacher:
- participation in lectures - 30 hrs
- consultations-5 hrs
Self-study hours:
- preparation for lectures - 20hrs
- reading literature- 15 hrs
- preparation for test- 25 hrs
Altogether: 95 hrs
Learning outcomes - knowledge
(in Polish) W1: The student uses the basic concepts of building and measuring customer satisfaction. K_W13
Learning outcomes - skills
(in Polish) U1: Is able to identify and analyze factors determining customer satisfaction, especially in the tourism industry. K_U03
Learning outcomes - social competencies
(in Polish) K1: Verifies data sources by subjecting them to critical analysis. K_K05
Teaching methods
(in Polish) Lecture problem, multimedia presentations, case studies, exchange of ideas, design
Course coordinators
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: