(in Polish) Business Excellence 1100-ER-M-BusEx

The lecture issues:
1. Concept of excellence – philosophical perspective – W1
2. Evolution of business excellence concept – W1
excellence in theory of economics, excellence in theory of management: excellence 1.0 = intangible resources of organization, excellence 2.0 = change, excellence 3.0 = learning, excellence 4.0 = building quality within the confines of ‘4P’, excellence 5.0 = value maximization for stakeholders, excellence 6.0 = business excellence models, excellence 7.0 = management system maturity
3. Determinants of management system maturity – W1
international management norms and standards; industry quality standards; rules, values and concepts of management; process approach model; process improvement frameworks; performance measurement Framework and self-assessment models (Demning Application Prize Model, Malcolma Baldrige’a National Quality Award Model, European Quality Award Model – EFQM Excellence Model, Polish Quality Award Model); information technologies; the scope of management system integration
4. Self-assessment according to the EFQM Business Excellence Model – W2
self-assessment concept, self-assessment criteria, the RADAR Logic, EFQM awards, prizewinners, basic approach to organizational self-assessment, benefits of self-assessment according to EFQM model
5. Selected methods and tools used In self-assessment – W3
(1) method applying questionnaire, (2) method applying achievement matrix, (3) method applying workshops, (4) method applying proformas, (5) method basing on award style, (6) e-methods, (7) hybrid methods

The tutorial issues:
1. Case Dell Computers – excellence 1.0 = soft resources of organization, excellence 2.0 = change, excellence 4.0 = building quality into ‘4ps’, excellence 5.0 = maximization of the value for stakeholders – W1, U1, K1
2. Case Toyota – self-assessment according to the EFQM Excellence Model – U1 , U2, U3, K1

Total student workload

1. Hours requiring direct participation of the teacher: 15 hrs of the lecture, 15 hrs of classes, 5 hrs for consultation and written credit 2. Student’s self-study: preparation for classes, cases’ analysis: 25 hrs 3. Preparation for written credit, assessment project preparation: 40 hrs Total number of hours: 100

Learning outcomes - knowledge

Within the scope of knowledge: Student can: W1: characterize different approaches of how to explain business excellence – K_W02 W2: explain the essence, criteria and benefits of self-assessment according to the EFQM Business Excellence Model – K_W08 W3: enumerate and describe methods and tolls used in self-assessment – K_W04

Learning outcomes - skills

Within the scope of skills: Student is able to: U1: apply one of the self-assessment methods – K_U01 and K_U06 U2: present publicly the analysis results and findings – K_U11 U3: work in a team – K_U14

Learning outcomes - social competencies

Within the scope of social competence: Student is able to: K1: critically assess and select information gathered in the process of organisational problem solving – K_K01

Teaching methods

The course is conducted: - in the form of a traditional lecture with the use of PowerPoint presentation - in the form of classes with the use of case study method: students work in teams, preparation for classes in required (reading of literature and cases), also activity and task accomplishment

Prerequisites

Knowledge in Principles of Management, Strategic Management, Quality Management, Knowledge Management, Human Resources Management, Market Research

Course coordinators

Rafał Haffer

Assessment criteria

Credit conditions:
- class participation [attendance at the lectures (non-obligatory) and classes (obligatory), preparation for classes, activity and task accomplishment required – team work – case analysis during classes] – lecturer’s constant observation
- self work (assessment project prepared in teams and its presentation) – 2 ECTS
- written credit in the form of a test – 2 ECTS

Educational effects verification:
Lecture:
W1 – written credit in the form of a test
W2 – written credit in the form of a test
W3 – written credit in the form of a test

Classes:
U1 – task accomplishment, presentation, lecturer’s constant observation, project
U2 – task accomplishment, presentation, lecturer’s constant observation, project
U3 – presentation, lecturer’s constant observation, project
K1 – activity, lecturer’s constant observation

Practical placement

Training period in a company is not provided for this subject.

Additional information

Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system:

Description of 1100-ER-M-BusEx in USOSweb